Following the latest directive from the provincial Public Health authorities regarding extra containment measures effective immediately and until further notice, we are temporarily closed in an effort to protect our communities from COVID-19.
Because the situation is highly complex and rapidly evolving, our plans may change too. We will communicate any changes to this temporary closure as soon as we learn more but please refer to our website (www.kidsopolis.com for the latest updates and Frequently Asked Questions)
Many thanks for your understanding and support. Keep Healthy and Be Happy.
Everyone at Kidsopolis
An Update on COVID-19 and What We Are Doing
Check our latest Newsletter for the updates on COVID-19, Click Here
Frequently Asked Questions
1. How is Kidsopolis protecting visiting customers and its employees and community members from COVID-19?
As stated in our statements/newsletters the management team at Kidsopolis is actively monitoring and assessing the evolving health risks posed by COVID-19. Even before the COVID-19 pandemic we at Kidsopolis have always had a stern reputation for the Best and Cleanest playground in town and this is due to the rigorous cleaning and sanitizing procedures that we have had in place since day 1. In addition to this, from the very stages of the COVID-19 issue we implemented guidelines and updates from public health organizations, government agencies and global health authorities by putting extra measures and sanitizing protocols in place for our staff to ensure all extra precautionary steps are taken as required. This includes the implementation of more frequent cleaning and disinfecting of our location and all play equipment, particularly high traffic areas and frequently touched objects and surfaces. We have also ensured hand sanitizers are available to all our staff and customers throughout our location.
2. If you temporarily close your location due to COVID-19, how will I know?
In the event of a disruption, we would post a sign on our front door and will also make an announcement on the homepage of our website, as well as through our newsletter (for all our subscribers) and our social media. You can also check this FAQ section for any developments.
3. If I have a booked party/event can I cancel and get a refund or my deposit?
As per our standard party/event booking policy, deposits are non-refundable. The only exception to this policy that we are making in response to the special COVID-19 situation is that a gift card will be issued in lieu of the deposit paid if the party or event is cancelled with less than 14 days notice. Gift cards have no expiry date and will be equivalent to the full value of the deposit paid.
Additionally, if we at Kidsopolis cancel a party/event at any time, due to reasons beyond our control i.e. force majeure (for example due to a public health ruling that requires us to temporarily close the venue or as a precautionary measure to contain the spread of COVID-19) we will also issue a full refund of the deposit in the form of a gift card (equivalent to the full deposit paid). All our gift cards can be used for all the products and services we provide at Kidsopolis and never expire.
4. If I have a camp booked and would like to cancel will I get a refund of the camp fees I paid?
Please refer to our standard camp cancellation policy for full details. The only exception to this policy that we are making in response to the special COVID-19 situation is that cancellations by parents with less than 2 days notice will not incur a cancellation fee of $30. In other words, a gift card (equivalent to the full value of the camp fees paid) will be issued for cancellations less than 2 days. Additionally, if we at Kidsopolis cancel the camp due to circumstances beyond our control and with less than the usual notice period specified within our standard policy i.e. force majeure (for example due to a public health ruling that requires us to close the venue or as a precautionary measure to contain the spread of a virus) we will also issue a full refund in the form of a gift card in lieu of the fees paid.
5. Ontario Schools are closed from 14th of March till 5th of April. Is the Kidsopolis Montessori School also closed for the same period?
As a Ministry of Education Licensed Childcare Centre we follow the latest advice from the Halton Region Health Department as well as advice/orders from the Ontario Ministry of Education and Ministry of Health. The latest advise is always communicated to all the parents with children registered in our childcare centre and is enforced right away.
Click here, to read the latest advice from the Halton Region’s Health Department.
Additionally, please note that in the event of closure of our Montessori Childcare (due to orders from any of the local or provincial authorities) all childcare fees paid to us will be honored and all unused fees will be kept as credit for each child and can be used once we re-open.
6. If I have a VIP membership, can I get a refund or how is that going to work?
All kinds of VIP memberships purchased from us (quarterly or annual, toddler or regular) are on hold until further notice. This means the expiry date of the membership will be extended to cover the entire period of our temporary closure time (due to the COVID-19 situation). We hope to be able to re-open very soon so please do keep an eye on our website or subscribe to our newsletter (on our homepage) for the latest information about our re-opening and special promotions that we will have).
SOCKS are mandatory for all (adults and kids). Sorry, but there are no exceptions.
There is a height requirement in place for the YuKids Play Area. Kids must be shorter or equal to 48 inches (120 cm) in height to play in this area. Apologies, but no exceptions to this rule can be made under any circumstances. This is according to the manufacturer requirements and is there to ensure safe and fun play by the kids.
Kids taller than 48″ (120 cm ) will have two free laser maze tokens ($8 value) and they can also play in the three story play structure area of Kidsopolis which includes the giant interactive floor projected games.
Open everyday from 9:30am to 8pm
except where shown below).
|Family Day (Monday Feb 17, 2020):||9:30am to 5pm|
|Good Friday (Friday Apr 10, 2020):||9:30am to 5pm|
|Easter Sunday (Sunday Apr 12, 2020):||9:30am to 5pm|
|Victoria Day (Monday May 18, 2020):||9:30am to 5pm|
|Canada Day (Wednesday July 1, 2020):||9:30am to 5pm|
|Civic Holiday (Monday Aug 3, 2020):||9:30am to 5pm|
The combination of technologically advanced interactive floor projected games area and a custom designed and Canadian made three storey play structure will capture and excite the imagination of older kids for many hours whilst their parents will relax and enjoy a free cup of tea or coffee, surf the net using the free Wi-Fi or join in the fun!
Kidsopolis is a unique and innovative Indoor Playground and Family Entertainment Centre in Oakville, Ontario where kids play to learn and grownups learn to play again.
Little kids from all over the Greater Toronto Area will love the sparkling new moving play structures which literally invite them to play!
The parents will also be fully engaged yet relaxed as the brightly coloured high quality Japanese made structures will entertain their kids in full sight in a safe and age appropriate and fully enclosed area.
It’s official: Kidsopolis is the #1 play centre in Oakville for the third year in a row!
Kidsopolis has once again been voted as the Best Indoor Play Centre in the 2017 Oakville Beaver Reader’s Choice Awards! We also won the Platinum Award for the Best Summer Camp, the Diamond Award for the Best Day Care/Nursery and the Gold Award for the Best Overall Customer Service in Oakville!
The fun doesn’t stop there. For the more adventurous families the thrill continues as they would literally bend over backwards to negotiate their way through a web of laser beams in the state of the art Laser Maze Vault challenge. Every member of the family will have a fabulous time, laughing and playing together, whilst getting a truly refreshing mind and body workout.
Purchase a $25 Gift Card, receive $5 more for a Total Value $30
* The gift card can be used for any products or services offered at Kidsopolis (including food and drink)
Babysitting Events* March 7 and 28 from 5 pm to 8 pm
Three hours of babysitting for only $50/kid (Regular Price – $68)
* Minimum age is 2.5 years (must be toilet trained) * Includes playtime and optional craft
* All admission fees are subject to HST
Multiple Fun Mondays*
Twins, Triplets or moreplets! only pay half price admission (equivalent of 2 for one).
Half price admission all day every Tuesday
Wonderful (Grandparent) Wednesdays*
Visit us with grandma, grandpa or both and get 2 admissions for the price of one (or a half price ticket for your next visit).
“Daddy & me Day”- Every Friday
Buy One full price, Get one half off (or half-price ticket for your next visit)
& 1 Free Laser Maze ticket for Dad.
Pyjama time (6-8pm)*
Half price on Mon, Wed, Thursday and Friday evenings
*except on public/statutory holidays
Kidsopolis is happy to announce the launch of our New Holiday Camp for the 2017 – 2018 Holiday season.
Register now for this School Year PA/PD day camps at Kidsopolis and ensure a fun, safe, educational and enjoyable time for your kids at Oakville’s best indoor playground